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1.) EMERGENCIES, URGENT REPAIRS AND MAINTENANCE
If you are experiencing a life-threatening emergency or feel unsafe – call 911!
If it’s a plumbing leak, lack of hot water, lack of heat when it’s cold, etc. – something that affects the habitability of your place – call us at 213 330 2711 ext. 1 and we’ll be there in a flash.
For other, less urgent matters, we ask that you create a work order through the online tenant portal. The tenant portal is how we keep track of everything – it’s super important to have this written record of your maintenance request so it’s not lost in the shuffle. And please be at least a little patient… we need to take care of everyone, and truly serious problems go to the front of the line.
2.) PETS – WE LOVE ‘EM
Taj the Office Dog is sitting in my office as I write this. It’s cool if you have pets, too. Just let us know when we’re doing the lease. And, if you decide you want to get a pet after you’ve already moved in, please just let us know before you do… we’ll go over what we need from you to make it happen.
3.) APARTMENT MODIFICATIONS
You would not believe how many of our residents are super-creative… we’re often blown away when we see what they’ve done with their places. We’re cool with you painting your apartment, adding shelves, etc. We just ask that, before moving out, you put the apartment back the way you found it.
Bad news: We don’t provide lockout service. Good news: Lots of locksmiths do. If you find yourself locked out, please call one of them. If you do, and if she changes your locks, please let us know (so we can arrange to get a copy for emergencies). Pro tip for next time: Get yourself a lockbox, clip it somewhere unobtrusive near your door (not on a gas or power line!), and stick a key in there.
5.) WATER, GAS OR POWER OUTAGE
95% of the time, water, gas and power outages are caused by two things: either there is an area-wide outage, or somehow a bill for your unit didn’t get paid. Either way, your best first move is to contact the relevant utility provider (SoCal Gas for gas: 1-877-238-0092, LADWP for everything else: 1-800-DIAL DWP).
6.) ROOMMATE SWAPS
Sometimes, people need to change up their living situations by swapping roommates. It’s not a big deal, and we’re happy to help. Please just send your property managers an email as soon as you know you want to make a change.
7.) VEHICLE GATES
Uggghhhhh. The worst. Everyone wants gates, so we install them. The problem is that gate motors are unreliable (we’ve tried different brands, systems, designs, etc… all have their problems).
Here’s the thing: Most malfunctions are due to excessive pressing of the clicker button (a little patience goes a long way!) or weather conditions.
If a repair is expected to take longer than a few hours, we do our best to manually override the gate to remain open until the repair is complete. While we do our best to repair the gates as quickly as possible, sometimes the repairs can take time… we hope you’ll be patient.
8.) RENTERS INSURANCE
It’s a common misconception that the property owner’s insurance covers your personal belongings in the event of fire/flood/theft/accident/whatever, but this is not the case. That’s why your lease requires you to carry renters insurance sufficient to cover you and your stuff. Please make sure your coverage is up-to-date.
9.) LEASES / RENEWALS
After the initial lease term, your lease automatically goes month-to-month, after which you may leave at any time, provided you give us 30 days’ advance, written notice. Many leases stipulate no mid-month move-outs, so please check your specific lease well in advance.
10.) AC MAINTENANCE
Almost all of our apartments come with AC. It is your responsibility to clean your AC filters and we recommend doing so at least every 4-6 weeks. If the filters are not cleaned regularly, the unit begins recycling the dirt/dander/grime back into the air you’re breathing. Not only is this gross, it can cause the fan motor to become clogged and prevent the unit from working. Questions about how to clean the filters? Just ask us!
11.) APPLIANCE CARE
Replacing new- or new-ish appliances because they weren’t cared for is a total drag… it costs us a ton of money, plus it’s terrible for the environment. So, please…. don’t overload washers or use too much detergent. When you finish a load of laundry in a front-loading washer, leave the door open for a while until the gasket dries. And remember to clean the lint filter in your dryer. Questions? Just ask!
While your building most likely has new plumbing, often, the city does NOT. Please never flush paper towels, flushable/non-flushable wipes or feminine hygiene products, even if the label claims they’re flushable.
13.) CHARGES FOR REPAIRS
A lot of love went into making your apartment nice, and we hope you’ll help us keep it that way. If something breaks, we are 100% happy to make repairs. However, if the problem was caused by misuse or negligence you may be charged. Some common examples include: broken windows, garbage disposal clogged with a foreign objects, drains full of hair, super-dirty AC filters, door frames chewed by pets, etc.