FAQ

Emergencies: If you are experiencing a life-threatening emergency or feel unsafe - call 911

Urgent Repairs: Some repairs can’t wait until the next business day. If there’s a major plumbing leak, lack of hot water, lack of heat when it’s cold, etc. – something that affects the habitability of your place - please call us at 213-330-2711 ext 1 and we’ll get someone there as quickly as possible. 

Maintenance: For all other matters, we ask that you create a work order through the online tenant portal. The tenant portal is how we keep track of everything - it’s super important to have this written record of your maintenance request so it’s not lost in the shuffle. And please be at least a little patient… we need to take care of everyone, and truly serious problems go to the front of the line.

Most of the time, water, gas and power outages are caused by two things: either there is an area-wide outage, or somehow a bill for your unit didn’t get paid. Either way, first contact the relevant utility provider to rule out an issue on their side. (SoCal Gas: 1-877-238-0092, LADWP: 1-800-DIAL DWP, SoCal Edison: 1-800-611-1911).

Bad news: We don’t provide lockout service. Good news: Lots of locksmiths do. If you find yourself locked out, please call one of them. If they change your locks, please let us know (so we can arrange to get a copy for emergencies). Pro tip for next time: Get yourself a lockbox, clip it somewhere unobtrusive near your door (not on a gas or power line!), and stick a key in there.

You would not believe how many of our residents are super-creative… we’re often blown away when we see what they’ve done with their places. We’re cool with cosmetic modifications like painting your apartment, adding shelves or curtain rods, etc. We just ask that, before moving out, you put the apartment back the way you found it.

Our properties are pet friendly! Just let us know when we’re doing the lease. And, if you decide you want to get a pet after you’ve already moved in, please just let us know before you do… we’ll go over what we need from you to make it happen.

Leases: Your lease automatically becomes month-to-month after the initial term. When the lease has ended you may leave at any time, provided you give us 30 days’ advance, written Notice to Vacate. (Don’t forget: Notice to Vacate is for the unit as a whole: it’s your notification to the owners that they will have a vacant apartment.)

It’s a common misconception that the property owner’s insurance covers your personal belongings in the event of fire/flood/theft/accident/whatever, but this is not the case. That’s why your lease requires you to carry renters insurance sufficient to cover you and your stuff. Please make sure your coverage is up-to-date.

A lot of love went into making your apartment nice, and we hope you’ll help us keep it that way. Here are the things you’re responsible for taking care of in your home:

Appliance Care: Replacing newer appliances because they weren’t properly cared for is a total drag… it costs us a ton of money, plus it’s terrible for the environment. So, please…. don’t overload washers, allow front-loading washers to dry before closing the door, clean the lint filter, don’t put coffee/egg shells/fibrous veggies in a garbage disposal, etc. 

AC Maintenance: Almost all of our apartments come with AC. It is your responsibility to clean your AC filters and we recommend doing so at least every 4-6 weeks. If the filters are not cleaned regularly, the unit begins recycling the dirt/dander/grime back into the air you’re breathing. Not only is this gross, it can cause the fan motor to become clogged and prevent the unit from working. 

Plumbing: While your building most likely has new plumbing, often, the city lines they connect to DO NOT. Please never flush paper towels, flushable/non-flushable wipes or feminine hygiene products, even if the label claims they’re flushable.

Uggghhhhh. The worst. Everyone wants gates, so we install them. The problem is that gate motors are unreliable (we’ve tried different brands, systems, designs, etc… all have their problems). 

Here’s the thing: Most malfunctions are due to excessive pressing of the clicker button (a little patience goes a long way!) or weather conditions. 

If a repair is expected to take longer than a few hours, we do our best to manually override the gate to remain open until the repair is complete. While we do our best to repair the gates as quickly as possible, sometimes the repairs can take time… we hope you’ll be patient!

Login in to your tenant portal to: 

● Download a copy of your lease or any amendments 

● View your full account ledger and payment history 

● Update your contact information 

● View your maintenance requests 

● Request a moveout date for your unit